At Golden Nest, we strive to ensure that every customer is satisfied with their purchase. Our Refund Policy outlines the conditions under which refunds or exchanges may be issued. Please read this policy carefully before making a purchase.
We accept refund or exchange requests only for products that arrive damaged, defective, or significantly different from their description. To qualify for a refund, you must notify us within a reasonable time after receiving your order and provide proof of the issue, such as photos or a short description of the problem.
Once your request is received and approved, we will process your refund to the original method of payment. Refunds may take a few business days to appear in your account, depending on your payment provider. If the product is eligible for an exchange, we will send a replacement once the returned item has been received and inspected.
Products that have been used, altered, or damaged after delivery are not eligible for refunds. Additionally, items purchased during clearance or promotional sales are considered final and cannot be returned or refunded unless they are defective upon arrival.
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part. We recommend using a trackable shipping service for returns to ensure safe delivery.
Golden Nest reserves the right to refuse a refund request if the product does not meet the return eligibility criteria or if the claim appears to be fraudulent.